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Jul 6, 2019, 2:35 pm
#61
nick.t.davies
Join Date: Jul 2016
Location: LHR & JER
Programs: BAEC Gold, Hilton Gold
Posts: 253
There were reasonably long queues at JFY T7 First Wing just now. Systems still affecting check in here but everything was handled in an ok time.
Lounge entry is being done on paper boarding passes or manual look up, as apparently the mobile BP dont work
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Jul 6, 2019, 2:49 pm
#62
Mike Skyflier
Join Date: Nov 2017
Posts: 96
Hi Nick
we picked up your gold luggqge label in avis drop off yard. Will cut it up unless you specifically want it back. Have a safe,enjoyable flight back.😁
nick.t.davies likes this.
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Jul 6, 2019, 2:50 pm
#63
MarkFlies
Join Date: Oct 2016
Posts: 698
Originally Posted by Fitch
Amusingly enough, the GGL line was picked up after 2 rings (wheras last week it rang for 6 minutes).
Of course, they weren't able to help me, which is probably when they're so quick to answer 
Good luck to all those affected - my query can thankfully wait for a few days :O
Why call them today if it could wait?
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Jul 6, 2019, 3:14 pm
#64
dsteveman
Join Date: May 2019
Location: Ann Arbor | Barcelona
Programs: Delta Gold Medallion, AAdvantage Platinum Pro | United Premier Platinum
Posts: 78
UPDATE: Systems are starting to operate call centre side. Just got off the phone with the YouFirst regarding my upcoming booking. I'm sure Executive Club and customer service lines are working fine.
corporate-wage-slave likes this.
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Jul 6, 2019, 3:39 pm
#65
ibmman69
Join Date: Dec 2015
Posts: 189
Website works too at the moment.
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Jul 6, 2019, 3:57 pm
#66
Fitch
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
Originally Posted by MarkFlies
Why call them today if it could wait?
Reflex action !!
Slapped my head and DOH'd when she said all systems were down 
wrp96 likes this.
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Jul 6, 2019, 4:15 pm
#67
CoweyB
Ive managed to change my seat allocations on a flight from DUS to LCY on Monday which I was unable to do earlier this morning.
So lets hope its a sign things are on the mend (and that the seat changes stick...)
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Jul 6, 2019, 4:38 pm
#68
ronald55
Join Date: Mar 2017
Programs: A3 *G, BA Gold, Marriott Plat
Posts: 52
I think there are still some issues - I set up a BA exec account for my brother earlier, and we did not receive any confirmation email.
Jul 6, 2019, 5:08 pm
#69
dylanks
Join Date: Dec 2009
Location: Arizona
Programs: BA (GGL G4L), AA (Gold), HH (Diamond); Marriott (Gold)
Posts: 3,014
For what its worth, T3 flight transfers and T5 transfer security were the emptiest Ive ever seen them (zero people in the queue at each). I made it from the door opening on the plane at T3 gate 32 to the T5 south lounges in 22 minutes today. I was expecting chaos and was pleasantly surprised.
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Jul 6, 2019, 5:27 pm
#70
Tiger_lily
Original Poster
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Pleb, VS Pleb, Accor Pleb, HHonors Gold, Big White Season Pass
Posts: 5,928
I'm on to the US making my changes now. It's slow but working
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Jul 6, 2019, 5:39 pm
#71
nick.t.davies
Join Date: Jul 2016
Location: LHR & JER
Programs: BAEC Gold, Hilton Gold
Posts: 253
Originally Posted by Mike Skyflier
Hi Nick
we picked up your gold luggqge label in avis drop off yard. Will cut it up unless you specifically want it back. Have a safe,enjoyable flight back.😁
Thanks, didnt even know it had dropped off. Feel free to bin it.
The power of the internet, even when BA IT is having a bad day.
wrp96 and Mike Skyflier like this.
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Jul 6, 2019, 5:59 pm
#72
Gshumway
Join Date: Oct 2010
Location: Alameda, CA, US
Programs: BAEC Gold (GGL/CCR), HHonors Diamond
Posts: 1,346
Originally Posted by Ancient Observer
It can be done. I seem to remember DHL being in the press as it had completely re-built its systems and closed all national data centres, opening 3 only around the world. DHL has more customers than BA, very complicated pricing and lots of IT measuring & tracking its parcels.
It was some time ago, and I can't verify its accuracy.
DHL actually outsources some of their global supply chain management to Infor Nexus since 2015.
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Jul 6, 2019, 6:03 pm
#73
Tiger_lily
Original Poster
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Pleb, VS Pleb, Accor Pleb, HHonors Gold, Big White Season Pass
Posts: 5,928
And as a nice little Brucie bonus an extra CE seat opened up at midnight whilst I was on the phone, so we're all in CE and I'm very happy with the result
corporate-wage-slave, wrp96 and dsteveman like this.
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Jul 6, 2019, 11:53 pm
#74
LTN Phobia
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,129
Having a weird one. I could book a redemption flight on non-BA OW but not anything involving BA (neither can it price up a redemption flight on BA).
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Jul 7, 2019, 1:08 am
#75
Yannisb
Join Date: Aug 2018
Programs: BAEC Gold, Radisson Gold
Posts: 67
I have been rebooked on a new flight from CMH to ORD T3 which means I now have exactly 65 min to make it to my flight to LHR departing from ORD T5.... I tried to look for alternative flights but all I am getting is "Sorry, we have encountered a problem. Please call your local British Airways office to change this booking.". Thankfully it is in October so I am not panicking...
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